Using Jabber Softphone with Windows

Using the softphone characteristic, you can easily place, receive, and manage telephone calls using your computer or mobile device and an cyberspace connection. University It provides support for a softphone through the Jabber awarding, allowing you lot to simulate your Stanford phone using your Windows computer.

The Jabber softphone feature is also available for Mac computers, and iOS and Android mobile devices.

Something to consider before getting started

The audio quality of a softphone connection — both what y'all hear and what the other person hears — is impacted by the microphone and speakers you are using. While most modern computers come with built-in microphones and speakers, you might desire to invest in a loftier-quality headset to improve the audio quality. A headset can also reduce surrounding noise and increment privacy. Headset recommendation.

Place a call

You tin can place a softphone call in three means:

USING YOUR CONTACTS List

  1. Click in the Jabber hub.
  2. Hover over the appropriate contact'due south name and click .
    The telephone call is placed to the person's Stanford telephone number.

For details on adding contacts to your Contacts list, see Managing Contacts.

SEARCHING THE STANFORD JABBER DIRECTORY

  1. Blazon the person'southward proper name in the Jabber hub Search or call field.
    It is best to type the name every bit completely as possible since Jabber will only display the first 15 matches.
  2. Hover over the appropriate contact's name in the search results and click .
    The phone call is placed to the person'due south Stanford telephone number.

TYPING THE Phone NUMBER

  1. Type the person'south phone number in the Jabber hub Search or call field.
    Of import: When entering a non-Stanford number, you lot must enter a 9 first, and so the remainder of the number as you would from a telephone (e.g., 916509871234). With Stanford phone numbers, you can dial the last 5 digits or the full seven or x digit number.
  2. Click side by side to the Search or telephone call field.
    The call is placed to the entered telephone number.

Receive a call

You must be logged in to the Jabber application to receive a telephone call using your softphone. Settings bear upon a phone number regardless if they are set on your desk phone or your softphone. And so, for case, if your forrad your desk telephone to voicemail, your softphone is likewise forwarded to voicemail and you lot will non receive calls. Changing the setting on one also changes the setting on the other.

When you receive an incoming call, you'll see a telephone call window open up on your calculator screen.

  • Click Answer to accept the phone call.
  • Click Pass up to frontward the telephone call to voicemail.
  • Click Conversation answer to commencement a conversation with the caller.

Forward and unforward calls

Forwarding sends calls coming to your Stanford phone number to your Stanford voicemail or any other phone number you choose. Unforwarding your calls make them band on both your desk phone and softphone (when active). Forwarding or unforwarding your calls on your desk phone or softphone affects both phones.

FORWARDING YOUR CALLS

  1. Click the Call Settings icon  in the Jabber hub (bottom left).
  2. Scroll to Forward Calls and either:
    • Select Voicemail to forwards your calls to voicemail.
    • Select amongst the listed numbers (numbers to which you've recently forwarded your calls).
    • Select New Number to enter another telephone number.Enter a phone number, including 9, one, area code and vii-digit phone number (east.g., 914159876543) and click Forward.

UNFORWARDING YOUR CALLS

  1. Click ​ in the Jabber hub (bottom left).
  2. Scroll to Forward Calls: and select None from the drop downwards carte.

Place a call on hold

  1. Click more menu icon in the active call window.
  2. Select Hold.
    The call is placed on hold. Click Resume to resume the call.

Annotation: When you lot place someone on hold, they volition hear music. If y'all are on a briefing call and respond a second line, the conference call is placed on hold and the conference attendees hear the hold music.

Transfer a call

Transferring allows y'all to transfer a call from your softphone to any other phone on the Stanford system.

  1. Click more menu icon in the active phone call window.
  2. Select Transfer.
    This places the agile telephone call on concord.
  3. Type the name of the person or the phone number to which you want to transfer the call in the search box.
  4. Select the person or number when it appears in the search listing.
    You are connected to that number.
  5. Press Transfer to complete the transfer.
  6. Click end call icon.

Terminal modified June 16, 2020